SPECIAL CANCELLATION POLICY DUE TO COVID-19

15.06.2021: There are now no quarantine requirements for permitted travellers from the US and many other nations (click HERE). Even where there are quarantine requirements, these are waived for persons who are vaccinated. The ‘R’ rate in Switzerland continues to drop and is currently 0.65. In the Valais (with resorts of Nendaz, Verbier, Crans-Montana, Saas-Fee, Zermatt and Aletsch Arena etc…) the R rate continues to drop and is currently 0.63. 

All our properties are part of the Swiss Clean & Safe campaign, meaning that the highest standards of cleaning are used. In addition, all lift operators adhere to this standard of excellence.

We understand that you might be concerned about changes to travel regulations. We constantly monitor changes in advice from both the UK and Swiss governments and will be updating this page if advice changes.

We have very generous cancellation policies to assist you and your plans.

HOTELS:

Most hotels are very good with late cancellations. Feel free to browse the live availability and if you have any questions regarding the latest cancellation date (with full refund) should travel not be possible due to regulations, you can contact us on the Live Webchat so we can advise you of specific dates for cancellation.

APARTMENTS and CHALETS:

If an official travel warning has been issued for your holiday destination, you can cancel or change your booking free of charge up to 14 days prior to the arrival date in 2021. Naturally, if an official travel warning is issued in the 14 days before the scheduled arrival, a cancellation free of charge will also be possible at short notice but only for these cases.

INSURANCE:

You are strongly recommended to have holiday insurance in place (that covers COVID-19) in case you want to cancel for reasons other than official government regulations on travel. WHICH MAGAZINE has compiled a list of such travel insurance companies and can be seen here 

SAFETY MEASURES:

There are strict safety measures in place in all our resorts and destinations, and an example of these is shown below in a short video from Zermatt.

 

Provisions for operators of ski areas (these have been in place all winter in Swiss resorts and are strictly enforced for your safety)

In addition to the general requirements for precautionary measures, the precautionary measures formulated by operators of ski areas must govern the following special circumstances: